Returning or exchanging an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. Shipping is complimentary on all returns and exchanges.
Please make sure your items are returned new, unused and with all MODEL ATELIER garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
*Please send all requests for return or exchanges to firstname.lastname@example.org.
Returns and Exchanges can be shipped to
P.O Box 15055
Chicago, IL 60615