Returning or exchanging items for MODEL ATELIER (made to order garments):
Try your purchases on in the comfort of your own home and if you need to send them back, you have 5 days from the date you received your order to exchange or return. Shipping is complimentary on all returns and exchanges on orders over $500.
Please make sure your items are returned new, unused and with all MODEL ATELIER garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer, and customer will be held liable for the full retail value of those items.
Returning items from THE STYLE SUITE:
RETURN WARDROBE; When you receive your styling wardrobe, you’ll also receive a prepaid return label and shipping bag to return your items in. All items you decide not to keep must be returned with all tags attached, returned new, unworn with the provided return label and shipping bag within (5) business days. If we do not receive items from your styling shipment we will charge full retail value of those items sent to you. Returns that do not meet our policy will not be accepted and will be sent back to the customer, and customer will be held liable for the full retail value of those items.
CREDIT CARD AUTHORIZATIONS FOR THE STYLE SUITE SERVICES; You hereby authorize us to charge your credit card for the amount of the total retail value if and only if; you want to purchase looks from your styling wardrobe; If items are received after being in your possession are lost, stolen or returned to Model Atelier Inc. damaged, torn, stained, ripped or unwearable or unrepairable; if items are not return within (5) business days after your receipt of the style box shipment date; if we do not receive items you decide not to purchase listed in your shipment invoice.
This Agreement constitutes the entire agreement between You and The Style Suite by Model Atelier Inc., with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of the Agreement, superseding all prior written and oral agreements, understandings and undertakings with respect to the subject matter hereof. Modifications may be made only by Model Atelier members.
We reserve the right to terminate or amend the terms and conditions at any time for any or no reason, effective upon notice to You of such termination or amendment. The waiver of any term or condition or any breach thereof shall not affect any other term of condition of this Agreement. The Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflicts of laws principles. You shall not assign this Agreement without Model Atelier Inc., prior written consent.
Termination of this Agreement will not relieve You of any payment obligations hereunder. If any provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law of any authority having jurisdiction over this Agreement, the validity of the remaining portions or provisions hereof shall remain in full force and effect. Model Atelier Inc. shall not be liable for failure to perform any of its obligations hereunder by reason that are beyond its reasonable control, including, without limitation, fire, earthquake, interruptions in supply, other natural disaster, war embargo, and/or riots or acts of terrorism.
There is no charge to exchange items of Model Atelier or The Style Suite for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
*Please send all requests for return or exchanges to firstname.lastname@example.org.
Returns and Exchanges can be shipped to
P.O Box 15055
Chicago, IL 60615